Privacy Policy

Privacy Policy

Privacy Policy

Learn how we safeguard your personal information and ensure data security.

1. We're here to help. Get in touch.

2. About us

3. What information do we collect?

4. How do we collect your information?

5. How do we use your information?

6. How do we use your personal information for marketing, and how do you opt out?

7. Do we store or share information outside of your country?

8. Who do we share your information with?

9. Using our website and Platform

10. How do we protect your information?

11. What are your rights in relation to your information?

12. Employees

13. Changes to this policy

14. Related companies

15. Find out more

1. We're here to help. Get in touch.

2. About us

3. What information do we collect?

4. How do we collect your information?

5. How do we use your information?

6. How do we use your personal information for marketing, and how do you opt out?

7. Do we store or share information outside of your country?

8. Who do we share your information with?

9. Using our website and Platform

10. How do we protect your information?

11. What are your rights in relation to your information?

12. Employees

13. Changes to this policy

14. Related companies

15. Find out more

1. We're here to help. Get in touch.

We value your privacy and are here to address any concerns or questions you may have about this policy or our privacy practices. You can contact us at:

  • Email: hello@Wellora.ai

  • Phone: +61 04 37752280


We, Wellora (ABN 13600733462), are committed to protecting your privacy and ensuring your experience with our Platform is secure and compliant with privacy laws.

1. We're here to help. Get in touch.

We value your privacy and are here to address any concerns or questions you may have about this policy or our privacy practices. You can contact us at:

  • Email: hello@Wellora.ai

  • Phone: +61 04 37752280


We, Wellora (ABN 13600733462), are committed to protecting your privacy and ensuring your experience with our Platform is secure and compliant with privacy laws.

  1. About Us

We, Wellora (ABN 13600733462), provide the Wellora Platform (Platform) to qualified medical practitioners (including their medical clinics) and other health professionals (Practitioners). Our services facilitate the delivery of healthcare services, empowering Practitioners to manage patient care effectively while ensuring compliance with privacy laws.

  1. About Us

We, Wellora (ABN 13600733462), provide the Wellora Platform (Platform) to qualified medical practitioners (including their medical clinics) and other health professionals (Practitioners). Our services facilitate the delivery of healthcare services, empowering Practitioners to manage patient care effectively while ensuring compliance with privacy laws.

  1. What information do we collect?

As part of providing the Platform, we may collect the following personal information:

  • Practitioner Information: Name, professional details, clinic name, and contact information.

  • Patient Information: Health data and medical records shared by Practitioners through the Platform.

  • Usage Data: Information on how you use the Platform, such as interactions, device details, and IP address.

  • Sensitive Information: Health data, when necessary, subject to your explicit consent or as required by law.

  1. What information do we collect?

As part of providing the Platform, we may collect the following personal information:

  • Practitioner Information: Name, professional details, clinic name, and contact information.

  • Patient Information: Health data and medical records shared by Practitioners through the Platform.

  • Usage Data: Information on how you use the Platform, such as interactions, device details, and IP address.

  • Sensitive Information: Health data, when necessary, subject to your explicit consent or as required by law.

  1. How do we collect your information?

We collect your information through:

  • Direct Input: Information provided when signing up, using the Platform, or contacting us.

  • Automated Tools: Data collected via the Platform, cookies, and usage analytics.

  • Third-Party Providers: Information shared with us by clinics or other authorized entities to deliver services.

  1. How do we collect your information?

We collect your information through:

  • Direct Input: Information provided when signing up, using the Platform, or contacting us.

  • Automated Tools: Data collected via the Platform, cookies, and usage analytics.

  • Third-Party Providers: Information shared with us by clinics or other authorized entities to deliver services.

  1. How do we use your information?

We use your information to:

  • Provide and improve our Platform and related services.

  • Enable Practitioners to deliver healthcare services efficiently and effectively.

  • Communicate updates, resolve technical issues, and respond to inquiries.

  • Ensure compliance with privacy laws and safeguard sensitive health information.

  1. How do we use your information?

We use your information to:

  • Provide and improve our Platform and related services.

  • Enable Practitioners to deliver healthcare services efficiently and effectively.

  • Communicate updates, resolve technical issues, and respond to inquiries.

  • Ensure compliance with privacy laws and safeguard sensitive health information.

  1. How do we use your personal information for marketing, and how do you opt out?

We may use your contact details to inform you about Platform updates, new features, or related services.

  • Opt-Out Options: You can unsubscribe from marketing communications by clicking "unsubscribe" in our emails or contacting us directly at hello@Wellora.ai.


We respect your preferences and will only send communications that are relevant to your role as a Practitioner.

  1. How do we use your personal information for marketing, and how do you opt out?

We may use your contact details to inform you about Platform updates, new features, or related services.

  • Opt-Out Options: You can unsubscribe from marketing communications by clicking "unsubscribe" in our emails or contacting us directly at hello@Wellora.ai.


We respect your preferences and will only send communications that are relevant to your role as a Practitioner.

  1. Do we store or share information outside of your country? 

We may store or process your information outside Australia to provide the Platform. When this occurs:

  • We comply with all applicable privacy laws.

  • Safeguards are implemented to ensure your information remains secure, such as encryption and data protection agreements with service providers.

  1. Do we store or share information outside of your country? 

We may store or process your information outside Australia to provide the Platform. When this occurs:

  • We comply with all applicable privacy laws.

  • Safeguards are implemented to ensure your information remains secure, such as encryption and data protection agreements with service providers.

  1. Who do we share your information with?

We may share your information with:

  • Practitioners and Clinics: To facilitate healthcare delivery through the Platform.

  • Service Providers: Who assist in operating and maintaining the Platform (e.g., hosting and analytics providers).

  • Legal Authorities: Where required by law or to comply with legal obligations.


Your information will only be shared to support the operation of the Platform and to comply with privacy laws.

  1. Who do we share your information with?

We may share your information with:

  • Practitioners and Clinics: To facilitate healthcare delivery through the Platform.

  • Service Providers: Who assist in operating and maintaining the Platform (e.g., hosting and analytics providers).

  • Legal Authorities: Where required by law or to comply with legal obligations.


Your information will only be shared to support the operation of the Platform and to comply with privacy laws.

  1. Using our website and Platform 

The Platform collects data to improve your experience and ensure the services are delivered effectively. This includes:

  • Cookies and tracking technologies to personalise your experience.

  • Session logs to troubleshoot and improve Platform performance.


You can manage cookies through your browser settings, though this may impact your user experience.

  1. Using our website and Platform 

The Platform collects data to improve your experience and ensure the services are delivered effectively. This includes:

  • Cookies and tracking technologies to personalise your experience.

  • Session logs to troubleshoot and improve Platform performance.


You can manage cookies through your browser settings, though this may impact your user experience.

  1. How do we protect your information?

We prioritise the security of your information by implementing:

  • End-to-end encryption for sensitive health data.

  • Role-based access controls to restrict unauthorised access.

  • Regular security assessments and updates to our systems.


Despite our best efforts, no system is completely secure. We recommend users also take precautions, such as safeguarding account credentials.

  1. How do we protect your information?

We prioritise the security of your information by implementing:

  • End-to-end encryption for sensitive health data.

  • Role-based access controls to restrict unauthorised access.

  • Regular security assessments and updates to our systems.


Despite our best efforts, no system is completely secure. We recommend users also take precautions, such as safeguarding account credentials.

  1. What are your rights in relation to your information?

You have the following rights under applicable privacy laws:

  • Access: Request a copy of your personal information.

  • Correction: Update any inaccuracies in your information.

  • Deletion: Request removal of your data where permitted by law.

  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have violated your privacy rights.


For assistance with these rights, contact us using the details provided in Section 1.

  1. What are your rights in relation to your information?

You have the following rights under applicable privacy laws:

  • Access: Request a copy of your personal information.

  • Correction: Update any inaccuracies in your information.

  • Deletion: Request removal of your data where permitted by law.

  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have violated your privacy rights.


For assistance with these rights, contact us using the details provided in Section 1.

  1. Employees

This policy also applies to employees, contractors, and others engaged by Wellora. Employee-related data, such as resumes and payroll details, is handled with strict confidentiality and used solely for employment purposes.

  1. Employees

This policy also applies to employees, contractors, and others engaged by Wellora. Employee-related data, such as resumes and payroll details, is handled with strict confidentiality and used solely for employment purposes.

  1. Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. Any changes will be communicated through our Platform, and the "last updated" date will be clearly indicated.

  1. Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. Any changes will be communicated through our Platform, and the "last updated" date will be clearly indicated.

  1. Find out more

For more information about your privacy rights in Australia, please visit the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

  1. Find out more

For more information about your privacy rights in Australia, please visit the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.